mobiversalFlatWhite
About FlatWhite
FlatWhite is a Romanian company from Oradea that operates approximately 130 short-term rental units, with a volume of about 5,000 reservations per year (~400/month). An internal team of ~4 people (reservations, maintenance, housekeeping) plus external teams. Expansion plans in Cluj, Timişoara, and Braşov.
The Challenge
FlatWhite's operation was fragmented across multiple systems and costly manual processes:
- Guest check-in: external software costing 500+ EUR/month plus manual messages through Hostify
- Invoicing: manual calculation in Excel based on data exported from Hostify (two different scenarios per owner type)
- Payment reconciliation: manual verification of bank statements vs invoices
- Maintenance: Google Forms for periodic checks, WhatsApp/phone communication
- Asset management: fragmented tracking per unit
- Preventive maintenance: did not exist - everything was reactive
The Mobiversal Approach
The diagnosis showed that rip-and-replace was not the right option - Hostify (PMS), LULA (housekeeping), EasyBill (invoicing), and TTlock (locks) work well individually. The real problem: they don't talk to each other. Plus there were a few costly tools that were worth replacing entirely.
The decision: we build an orchestrator layer on top that unifies everything, replace what is costly (external check-in, Google Forms, Excel files), connect what works. Business OS.
The decision: we build an orchestrator layer on top that unifies everything, replace what is costly (external check-in, Google Forms, Excel files), connect what works. Business OS.
What we built
Two main modules:
- Invoicing, check-in, and reconciliation - automates the collection of guest data, the generation of invoices (2 scenarios: third-party owner with mirror re-invoicing vs operator owner), and payment verification
- Operational - maintenance, housekeeping, periodic checks, asset management, and preventive maintenance
- Asset Management with damage history per asset
- Preventive Maintenance with configurable triggers
- Multi-channel notification system (Hostify + WhatsApp Business API)
- Complete Audit Trail
- Granular roles and permissions
- Management dashboards
- Hostify (PMS - the main source of reservations)
- TTlock (automatic generation/revocation of access codes)
- EasyBill (automatic invoice issuance)
- LULA (collecting damages from the cleaning teams)
- WhatsApp Business API (guest communication)
- BT (bank statement reconciliation)
- Unique secure check-in link
- OCR on the photo of the ID document
- Digital signature on touchscreen
- Access code generated automatically and expired automatically at the end of the stay
- Dual-channel messages (Hostify + WhatsApp)
Package
Business OS (€14,900 initial + €990/month) - a complete, scalable digital ecosystem, with complex integrations between multiple systems.
Results
+500 EUR/month saved
Just by eliminating the external check-in software.
Volume supported for 4-6x more than the current operation
Eliminated
Google Forms, manual Excel files, manual guest communication.
Project ROI in 5 months
Generating over €3,000 in total monthly savings across software licenses, eliminated accounting errors, and recovered administrative labor.
Get in touch
Tell us about the challenge you're facing and we'll get back to you.